Warranty can be viewed here.
Our shade fabric is Rachel-knitted (with a lockstitch in two directions) for strength, and the panels are sewn together using a GORE® TENARA® expanded PTFE thread, giving the fabric its strength and long-term durability. Our fabrics carry a 10-year limited manufacturer’s warranty from the date of installation against failure from significant fading, deterioration, breakdown, mildew, outdoor heat, cold, or discoloration; this excludes Red and Coolbrella fabrics, which carry a 3-year limited warranty. The life expectancy of our HDPE fabrics is up to 12 years, assuming they are properly maintained.
- Please check the "Ships In" lead time above for this particular product -- many of our commercial play equipment items are made to order
- Once the item has shipped, you will receive a tracking number and important instructions for unloading
- Ship dates are a best estimate and not guaranteed
- Shipments can take up to 10 days in transit
- Every order with complex shipping requirements receives shipping instructions.
- Unless a loading dock is readily available, this equipment ships via curbside delivery.
- Commercial play systems generally benefit from having a forklift for unloading, which is typical in the industry.
- There are many instances where the crates and pallets can be pulled apart by hand and unloaded as well, but a forklift is generally the quickest way to unload the product and is what trucking companies recommend to avoid possible detention charges (unloading that takes more than 3 hours)
- Please see our FAQ and Shipping Policy for more information.
We Offer Installation!
We are excited to offer installation services across most of the contiguous United States. In order to obtain a quote, please email, call, or simply add the product of your choice to a quote, fill out a little information and be sure to check the box to request installation pricing.
For installation, we require the site be level and free of debris and underlying issues that would make digging difficult. Each customer takes responsibility for their own, site prep, permitting, and mulch/surfacing unless otherwise arranged. Site preparation information for surfacing installation available here.
Can I Install This?
The short answer is yes, but be careful. We have had many customers install shades themselves with the right talent and equipment. It may not go as smoothly as it does for our professional installation crews, but it can be done as a budget-conscious solution for daycares, churches and apartment complexes!
Please take note that installing a shade structure is a construction project. There will be quite a bit of digging and work to level and set your shade structure. Most people don't realize how involved putting together a large commercial grade structure can be.
Permitting and Drawings
We offer unsealed and sealed drawings for our shade structures. Your need for drawings generally depends upon the audience. For permitting purposes, most institutions required drawings that have been signed and "sealed" by an engineer. Unsealed drawings are more relevant for installation may be required for your installer (standard sizes sold on our site are not generally required for our network of installers)
We do not take responsibility for permitting -- you should consult your local authorities or construction professionals as needed.
Footer Options, Depending on the product
When it comes to shade structures, there are a few options for mounting. Which one you choose generally depends upon your installation area and surface/soil.
Common footer types we offer:
- Inground Mount is the most common system. That is when you bury the pole directly into the ground with rebar and concrete.
- Surface Mount is mounted and bolted directly to a stable and solid surface. This approach would be ideal for a concrete pad or a pool area, for example. Anchor bolts and plates are generally required for this footer type.
Uncommon footer types we can quote upon request:
- Recessed Mounting is where the shade structure is mounted onto a concrete footer that is buried.
- Spread Footers are used when there is an issue with the depth or soil in the installation area. The shade posts is not a long as with other mounts and requires more concrete and labor to install. It isn't very common, but you can contact us for a quote if needed.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
More about Water Slides
High-quality water slides are an ideal product to drive traffic to a pool or park.