

"We had a great experience with WillyGoat, you all made sure that the product was done well and fixed any issues right away. The shipping of the product did take time, but once everything was in motion it was seamless. We are...
—Molly H.
"We love the addition of the climbing boulder to our Athletic Field complex. The kids love to just sit on top and look out once they climb up. We wanted to include a unique feature to our facility after receiving grant money...
—Andy T.
"Our church recently added a new education facility. We did not expect to be able to afford new playground equipment for it although we needed equipment for older children. As we began to research equipment, we discovered WillyGoat. Not only did we...
—Doug J.
"Working with WillyGoat has been an absolute pleasure from start to finish. Our school was in dire need of updating our playground space, and WillyGoat came through with flying colors. Navigating the complexities of grant funding was no easy feat, but WillyGoat's team...
—Kara H.
"Our experience with WillyGoat was exceptional! From the playground's sturdy construction to its vibrant and engaging design, it has become the highlight of our space. The neighborhood kids absolutely love exploring its features, and it has truly elevated our community's playtime to new...
—Samantha L.
WillyGoat delivered an exceptional experience from start to finish when installing our playground. Their team demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction. Thanks to WillyGoat, our playground is now the highlight of our kiddos days here at the church, providing...
—Cedric B.
Our school is a micro-school with multi-age classrooms learning together. It's not an easy task to find a playset that will accommodate most of them. Our search for the perfect Jungle Gym led us to WillyGoat. From the day we approached WillyGoat...
—Shira C.
"Outstanding job! We love our park. Installation was excellent! The staff and installers were friendly and very helpful with everything!"
—Cynthia R.
"We struggled with the safety of our previous slide structure, and were tired of the poor customer service we were receiving when working with other retailers. We have made several purchases with WillyGoat and have been so pleased with the quality of the...
—Valerie P.
“We are so grateful that an internet search brought us to WillyGoat! We knew we needed a playground that would be big, bold, colorful and exciting for our Ramah Day campers and were instantly impressed with the selection of products, ability to...
—Scott T.
"Our old playground was in rough shape, so we needed to find a replacement that would be cost effective and durable for the thousands of kids and students we see every year. WillyGoat answered the call. They not only helped me pick...
—Jeff Y.
"Finding WillyGoat was one of the best things we did this year! The quality and value of the playground is amazing, and our kids love it. The process of working together was smooth and we always got answers to our questions. We...
—Katie S.
"Our school is greatly enjoying the Ann Arbor playset! The WillyGoat customer service team provided great support. Communication was excellent and my stress of meeting a Federal Programs expenditure timeline was eased by the assurance of receiving the products and installation in...
—Jeremy H.
Age Range | 2 to 12 years old |
Use Zone | 7 ft x 7 ft |
All Harmony Park products carry a 5-year limited warranty on all standard/stock instruments and posts. All custom instruments and posts carry a 90 day warranty.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
WillyGoat is committed to providing fast and efficient service, but there may be instances when our customers would like to return or cancel their order or are eligible for a refund. The Refund Policy below is only intended to communicate when and how a customer is entitled to a refund. It is important that you read and follow the Refund Policy if you would like to receive a refund. Please call us at (888) 920-4628 or email us at help@willygoat.com with any questions about this policy -- we are happy to clarify.
Due to the high shipping costs of most WillyGoat products, actual shipping costs incurred by WillyGoat may be deducted from your refund, regardless of the shipping amount the customer paid. In all cases, refunds may take up to 2-3 business days to process.
If you would like to cancel your order, please call us at (888) 920-4628 or email us at help@willygoat.com as quickly as possible with your concern.
Orders may be canceled by email or voicemail, but an order is not considered canceled until a cancellation confirmation email is sent. Please request a cancellation email if you’re canceling over a phone call.
Orders cancelled within 2 hours of being placed will not be subject to any fees. Two hours after an order is placed with a credit card or PayPal, you may be subject to a fee of 3.5% of your total order amount to cover transaction fees as well as any restocking and shipping fees outlined before, which will be deducted from your refund amount.
If an order for a wooden swing set has already shipped, we may be able to have it rerouted back to our warehouse, but the customer will only be refunded the total amount of the order minus shipping fees incurred by WillyGoat and a restocking fee of 10% of the total order amount.
Electric riding vehicle orders on backorder may be canceled within 5 days of the order being placed and avoid cancellation fees; after 5 days, a refund will be subject to a 3.5% fee to cover transaction fees. WillyGoat sends a confirmation email about any electric vehicles that are on backorder with the anticipated lead time.
At this time, we are unable to accept returns or allow refunds for any shade structures. All shade structures and fabrics are made to order and painted, cut, and sewn to specification by the customer and are thus considered custom.
Many commercial grade items are produced upon order with the lead times communicated on the product page. At WillyGoat, we do our best to communicate lead times for all of our products. Due to variations in demand and availability of raw materials, actual production lead times aren’t perfect and may vary from what is on the site.
After you place an order and it is processed, you will receive an estimated ship date via email. If that lead time is more than 1.5x the greatest lead time shown on the product page, the customer may cancel and receive a full refund. If the lead time is less than 1.5x the greatest lead time shown on the product page and is not already in production, you may cancel your order but it may be subject to a 3.5% fee to cover transaction costs. For example, if a product is estimated to ship in 6-8 weeks, the customer will be entitled to a full refund if the estimated ship date is more than 12 weeks from when the order was placed. No partial refunds will be given if the customer decides to proceed with the order.
Commercial orders that are made to order have lead times and production is scheduled around orders. If an item is already in production, it may not be able to be cancelled. As these items are made to order, they are not stocked in inventory and sold elsewhere.
If we are able to accommodate your cancellation while it is under production, it will incur a 25% cancellation fee that will be deducted from your refund amount. Items subject to this 25% fee include but are not limited to commercial grade play equipment, park site amenities, commercial grade swing sets, park benches/tables, and products where colors/stains/size options must be manufactured for a specific order. Please call us at (888) 920-4628 or email us at help@willygoat.com with questions regarding an item's custom status.
Installation orders cancelled within 2 hours of being placed will not be subject to any fees. Two hours after an order is placed with a credit card or PayPal, you may be subject to a fee of 3.5% of your total order amount to cover transaction fees, which will be deducted from your refund amount.
The lead times for installation and assembly vary depending upon the site zip code and installer availability. In cases when there may be multiple items shipped for installation, installation will take place once all items are delivered. Installations are scheduled on or around the date of shipment of the final item needed for installation. If a customer’s installation appointment cannot be started within 30 days of delivery of the final product to be installed, there will be no cancellation fee. For all installations paid with a credit card or PayPal, a fee of 3.5% of the installation price will be charged if the customer cancels installation that can be started within 30 days of the receipt of the product order. WillyGoat has a large installation network and reserves the right to reassign installation to another installer, if the initial appointment isn’t satisfactory for the customer. When processing a refund, any discounts will be prorated across the order for an installation cancellation.
We love pleasing the customer, but sometimes the product needs to be returned. If a customer is not satisfied with their order, they may return it to WillyGoat under the following conditions:
Returning damaged items requires pictures upon delivery and marked so upon delivery.
To return a wooden swing set and other residential items, the customer is responsible for choosing their own transportation service and paying to ship to either our warehouse located in Monroe, Louisiana, or the manufacturer, determined by WillyGoat. Upon receipt, inspection and seeing no damage by WillyGoat or manufacturer, the customer will receive a refund of the total order amount minus a restocking fee of 10% of the purchase plus all shipping costs incurred by WillyGoat, regardless of what the customer paid for shipping. Receipts for shipping costs may be provided by WillyGoat upon request by the customer.
Returning commercial grade playground or park equipment will depend upon the manufacturer’s process and a refund will be issued for the total order amount minus a restocking fee of 25% of the purchase plus all shipping costs incurred by WillyGoat, regardless of what the customer paid for shipping. Receipts for shipping costs may be provided by WillyGoat upon request by the customer.
Be sure to keep your tracking number for your return as shipping warehouses are busy operations with a lot of shipments and paperwork. WillyGoat does not assume responsibility for misdirected or lost shipments/parts or damaged/lost parts in transit from the customer in the return shipping process.
Please review our Shipping Policy for more information about receiving a shipment from WillyGoat. In many cases, a customer may want to accept delivery of their shipment with slight damage. In the odd case where the order has been severely damaged in transit by the freight company, the customer may reject a shipment. If the customer has followed the shipping guidelines and policies from the Shipping Policy and emails sent to the customer, contacted and sent pictures to WillyGoat, and decided to reject a shipment due to damage in transit, they may be entitled to a replacement product at no cost or a full refund. It may take 3-5 business days to review all of the information and process a refund.
Shipments that have been rejected due to transportation company’s inability to schedule a delivery appointment with the customer, customer is unwilling to unload according to the curbside service provided, for addressable cosmetic damage described in the Terms of Service, or for any other reasons unrelated to damage to the product will be refunded the full amount of the order minus a restocking fee of 25% of the purchase and all shipping fees and costs incurred by WillyGoat, regardless of what the customer paid for shipping. Shipping invoices may be provided by WillyGoat upon request by the customer.
All disputes arising out of payment for services will be handled in the jurisdiction of Jefferson County, Alabama. In the event WillyGoat has to obtain outside resources to acquire payment for products and/or services rendered, the customer will be responsible for any collection costs and attorney fees associated with the claim.
In cases where WillyGoat has followed all of its published policies and the customer has still filed a chargeback with their credit card company, WillyGoat reserves the right to proceed with collection efforts and/or pressing charges for fraudulent purchases with local authorities.
At its sole discretion, WillyGoat may make exceptions to specific sections of the Refund Policy on a case-by-case basis only to the additional benefit of the customer without nullifying or changing any other part of the Refund Policy.
In order to continually clarify and update for changes in products and services, the Refund Policy is subject to change without prior notice at the sole discretion of the Company. The date of the latest revision should be at the top of the Refund Policy.
At WillyGoat, we strive to provide a low cost of shipping to our customers. Shipping charges are based on the size and weight of the items ordered, the shipping distance, the delivery destination’s access, and the chosen method of shipping.
No orders can ship to PO boxes.
Most of the products sold by WillyGoat are large items and ship via “LTL” (less-than-truckload) freight, delivering curbside at the shipping address. LTL freight is a common delivery method in the industry and is by far the most cost efficient way of moving large items through the contiguous United States. Orders are shipped and received on Monday through Friday (excluding bank holidays), are typically in transit for 3-10 business days, and delivery times cannot be guaranteed. At this time and for the most cost-savings for the customer, WillyGoat typically ships LTL freight via curbside delivery, described below.
Very large items (ex. water slides and very large playground equipment) may ship via dedicated truck/van, referred to as an “FTL” (full truckload) freight shipment. FTL shipments have a short transit time as they generally go door-to-door. Regardless of how the order is presented at checkout, WillyGoat may ship orders with many and/or large items via FTL freight or dedicated truck/van.
Parcel packages may ship via FedEx, USPS, or UPS Ground services, depending upon the originations point’s availability and regardless of what is displayed at checkout.
Orders in stock received by 1:00 PM CST should be processed within 1-2 business days.
Items shipped with “Free Shipping” does not necessarily mean that the item was shipped at no cost to WillyGoat. Please refer to the refund policy regarding any questions about refund amounts for shipping.
Commercial playground equipment, wooden swing sets, trampolines, park equipment, and other large items are shipped via freight with curbside delivery. Here’s what you can expect with curbside delivery:
Receiving a freight shipment is not a difficult process, but you will want to be thorough. Depending upon the size of your shipment, it could take a little time as well. Remember, freight shipping is the most cost efficient way to ship large items through the US, but it does require putting yourself in the mindset of a warehouse worker, taking inventory and following steps. When receiving a freight shipment, it is important to follow these steps:
Make notes of any damage or discrepancies on the paperwork provided by the driver. Take a picture of the paperwork and email it to help@willygoat.com as well. Proceed to the Reporting Damage or Lost Items section below.
Dispose of any extra packaging materials.
Be sure to contact us at (888) 920-4628 if you have any questions in the process.
Unfortunately, mistakes do happen and items can arrive damaged or incomplete. The driver will not know as much about the product as the customer or WillyGoat, so please call us if you have any questions upon delivery, and we will be happy to help during our normal business hours.
It is the customer’s responsibility to make sure there are the same number of pieces as the delivery receipt indicates. If the order is not complete, the customer must note that with the carrier at the time of delivery. The more information you can include when signing the paperwork, the better.
Signing a shipment as clear and/or failing to note a shortage or damage removes WillyGoat and the carrier from any replacement responsibility -- the customer will be required to pay for missing pieces and related shipping costs. We guarantee replacement parts as long as damaged, defective, and/or missing pieces are noted at the time of delivery.
Please take and send all pictures and paperwork to help@willygoat.com in order to report damaged or lost items from shipment. WillyGoat MUST have these pictures and paperwork as proof of a claim in order to process the replacement of damaged or missing items.
If a shipment is completely destroyed, in total disarray and can’t be inventoried, or a primary component of the product that can’t be easily replaced/shipped has been damaged in such a way that it is now dangerous or defective (ie. not cosmetic or fixed with touchup paint), we recommend that the customer contact us immediately at (888) 920-4628 and be prepared to refuse delivery of the shipment.
Be sure to contact us at (888) 920-4628 if you have any questions in the process.
In most cases, a customer should accept delivery of their shipment with slight damage that can be addressed with replacement pieces or touch-up paint. As mentioned in this policy, please make notes in the shipping paperwork to receive those replacement parts. In the case where the order has been severely damaged in transit by the freight company, the customer should reject the shipment. In some cases, damage may be cosmetic and easily addressable, and the customer should not reject it. Please review the Terms of Service for how we handle that situation and the Refund Policy for more detail regarding a refund.
If you have received a shipment that appeared to be fine, signed off on the shipment, and later found damaged or missing pieces of your order upon removing packaging, this is referred to as concealed damage or lost product. To report concealed damage/loss and claim replacement parts, you will need to have pictures of the shipment and paperwork you signed handy. Please refer to our Terms of Service page for more information.
When you place an order with WillyGoat, unless it has been noted at the time of checkout, we have removed as many unnecessary services and fees as we can from your shipping charges. Unless expressly noted on your order confirmation, you will not receive a liftgate service or unloading from the driver.
Here are a few reasons where WillyGoat may charge you additional shipping fees that must be paid prior to delivery:
For wooden swing sets that we have in stock , WillyGoat offers customer pickup at our warehouse in Monroe, Louisiana. The location and ability to pick up an order depends on availability at a specific warehouse. Follow the steps below to schedule customer pickup:
WillyGoat should be able to offer a discount for a customer pickup, which must be arranged with WillyGoat prior to placing an order. Please be aware that WillyGoat accepts no responsibility for damage or missing parts due to transportation in the case of a customer pickup. Due to the hold we place on limited inventory, there is a 10% cancellation fee for pickup orders.
At its sole discretion, WillyGoat may make exceptions to specific sections of the Shipping Policy on a case-by-case basis only to the additional benefit of the customer without nullifying or changing any other part of the Shipping Policy.
In order to continually clarify and update for changes in products and services, the Shipping Policy is subject to change without prior notice at the sole discretion of the Company. The date of the latest revision should be at the top of the Shipping Policy.
We offer a variety of payment options